You can amend your ticket date or time free of charge through our Booking Portal up to one hour before your scheduled entry time.
It's important to remember that if your scheduled entry time has passed, you will no longer be able to view or make changes to your tickets via the portal.
- Access Booking Portal: You can change your ticket dates through the booking portal mentioned in your e-ticket.
- Rescheduling Window: You can reschedule your visit for a like-for-like date within 90 days of the original visit, up to 3 times.
- Timing Flexibility: You can move bookings up to 1 hour before your original arrival time.
- Ticket Restrictions: Some promotional tickets may be non-exchangeable, and the ability to change dates depends on the specific terms and conditions of your ticket type.
- Date Eligibility: You can only reschedule to dates that match your original ticket’s eligibility; for example, if you purchased a weekday ticket, you cannot change to a weekend date or a more expensive date.
- Availability: The availability of dates and times is live and can change based on ticket sales. Even if a certain date is eligible, it may still be sold out, so acting quickly is advisable.
To proceed, check your e-ticket for the specific link to the booking portal and follow the prompts to make your change. If you encounter any issues or have specific questions, please contact our team.